Level 3 Customer Service Specialist apprenticeship

Course duration – 15 months + End Point Assessment

Level 3 Customer Service Specialist apprenticeship

Our Level 3 Customer Service Specialist apprenticeship is perfect for individuals wanting to take the next step in their career within customer service. This apprenticeship trains participants to provide excellent customer service and can be applied to hundreds of job roles across many different sectors.

Apprentices will be an advocate for customer services and act as a referral point for dealing with more complex or technical customer requests, complaints and queries. They will be an expert in the organisation’s products and services and share knowledge with the wider team.

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Course overview

What's included

This apprenticeship will cover a range of knowledge, skills and behaviour topics including: customer journey, customer insights, customer service culture and environment awareness, business- focused service delivery, providing a positive customer experience, service improvement, team working, presentation, business knowledge and understanding, and more.

Eligibility criteria

Learners must be aged 16+, not currently undertaking another funded programme of learning, employed a minimum of 16 hours per week, currently a resident in England, a resident in the UK for the last 3 years (unless exempt) and must have the right to live and work in the UK.

Maths and English

Apprentices will be required to have Level 1 English and Maths, either Functional Skills or equivalent before completing their End Point Assessment (EPA).

Progression

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Learners may also be eligible for further professional membership including management.

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