Inclusive Recruitment - meet Sandra

Her ambition didn’t change. Only her circumstances did.

Get to know Sandra

Sandra lives in Leeds with her husband and eight-year-old daughter. 

Before her accident, she thrived in the fast-paced world of events management. She loved the unpredictability of the role, the challenge of solving problems under pressure and the opportunity to work with a wide range of people. 

The accident changed many practical aspects of her life. After spending nearly a year recovering and adapting to life as a wheelchair user, she faced the challenge of returning to work and rebuilding her professional confidence. 

Sandra is often the person who keeps everything running smoothly. She remembers birthdays, organises celebrations, keeps projects on track and somehow knows everyone’s preferred coffee order. Friends describe her as practical, dependable and impossible to fluster. 

At home, she balances work, family life and supporting her daughter’s growing independence. She is determined that her daughter sees disability as a normal part of everyday life and learns to judge people by their character and abilities rather than appearances. 

One of Sandra’s proudest achievements was returning to employment after her accident. Securing her first role as a wheelchair user felt like reclaiming a part of her identity and proving to herself that her career ambitions remained intact. 

Although she sees herself as a professional first and a wheelchair user second, she knows that is not always how employers see her. 

A day in the life

Sandra spends time searching for vacancies, tailoring applications and researching prospective employers. Unlike many candidates, she often has to consider practical accessibility questions before deciding whether to apply. This may include researching building access, parking arrangements, accessible facilities and whether reasonable adjustments are available during recruitment. 

Alongside her job search, Sandra balances family commitments and remains active in her professional development, regularly updating her skills and industry knowledge. 

  • Strong organisational and project coordination skills
  • Stakeholder management experience 
  • Excellent communication and relationship-building skills 
  • Problem-solving and adaptability 
  • Resilience developed through significant life challenges 
  • Leadership and team coordination experience 
  • Ability to remain calm under pressure 
  • Strong planning and prioritisation skills 
  • High levels of determination and self-motivation 
  • They may require extensive support to perform their role 
  • They are less productive than non-disabled colleagues 
  • Workplace adjustments are difficult or expensive 
  • They may be less flexible or adaptable 
  • Their disability is the most important thing about them 
  • They may struggle with workload or responsibility 
  • Focus on Sandra’s skills, achievements and experience 
  • Avoid portraying disability as a tragedy or defining characteristic 
  • Recognise that wheelchair users have diverse experiences and capabilities 
  • Highlight professional strengths alongside lived experience 
  • Avoid language that presents disability as something to be overcome 
  • Focus on removing barriers rather than changing the individual 

Small changes make a big difference

A recruitment process that focuses on capability, experience and potential contribution while providing clear accessibility information and straightforward access to adjustments. The process should feel inclusive, respectful and free from assumptions about disability.

Small changes that could make a big difference:

  • Include accessibility information in job adverts 
  • Clearly explain how to request adjustments 
  • Offer flexible interview formats 
  • Train recruiters and hiring managers on disability inclusion 
  • Focus assessment on skills and capability 
  • Review recruitment processes for accessibility barriers 
  • Use inclusive language throughout recruitment materials 
  • Create an environment where discussions about adjustments feel normal and welcome 
Get in touchFind out more
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EMPLOYMENT

249 Silbury Boulevard,
Milton Keynes, Buckinghamshire,
United Kingdom, MK9 1NA

LEARNING

Room 471, Building 4
North London Business Park,
Oakleigh Road South,
London,
England, N11 1GN

HEALTH

249 Silbury Boulevard,
Milton Keynes, Buckinghamshire,
United Kingdom, MK9 1NA

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The Think Tank, 457 Chester Rd,
Old Trafford, Stretford,
Manchester M16 9HA